Chetan Naik - 2019 Jan 02
I signed a contract with Fratello's Construction LLC on August 9th, 2018 which consisted of a down payment for the remodeling of my powder room and hallway bathroom for $5200. The down payment consisted of $1000 for the powder room and $4200 for the hallway bathroom. The powder room remodeling work started on Friday, November 2nd. I agreed with the contractor that the hallway bathroom work would not start until the powder room work was completed. There were no issues the first couple weeks of November as progress was being made on the powder room. Work was being performed in a timely manner based on the availability of the contractor and myself. But since Thanksgiving there has been a slow down in work and the contractor has made multiple excuses of why he could not show up to do work on a particular day. Sometimes the excuse was they had to complete exterior work on a different project before winter starts. Other times the contractor himself was sick or his worker was sick. I understand things happen and sometimes work cannot be completed on a particular day due to unforeseen circumstances but there has been a serious problem with communication. I have wasted a number of vacation days from work waiting for the contractor to show up and they never do. I have to keep contacting the contractor before they finally tell me due to whatever reason they cannot come and work that day. This was ongoing until Wednesday, December 12th when I finally spoke with the contractor since no work had been performed since Friday, November 30th. He stated he was having health issues which is why work was not performed for the previous week. I was empathetic to the situation but we agreed that the work would resume on Tuesday, December 18th. I have contracted the contractor several times through email, text and phone to finalize the time but there has been a lack of response. Based on several other complaints on BBB/Porch website posted in Nov he has done this to others.